"ATTENTION: All warranty claims submitted after 12/20/20 will not be tended to until 01/06/19 due to our holiday break and a systems update. Claims can still be submitted and will be responded to in order that they are received. Thanks for your patience, - Santa Cruz Bicycles Customer Service"


Lifetime Frame Warranty

Juliana Bicycles will repair or replace at its option any frame it determines to be defective. The warranty will be in effect for lifetime of the original, registered owner. In order to confirm that you are the original owner, please register using our bike registration form at the time of purchase.

Frames purchased prior to May 1, 2015 will be covered under the previously existing 5 year warranty. Warranties do not cover custom finishes. 

Lifetime Bearing Warranty

Juliana Bicycles pivot bearings are warranted for life to the original owner of the bike. 

The return process is simple: complete the Bearing Replacement Form, upload a copy of your purchase receipt, and we'll get a new set of bearings out to you within 48 hours! 

Reserve Carbon Wheels

Santa Cruz Reserve carbon wheels carry a warranty for the lifetime of the original, registered owner. 

No-Fault Replacement

Santa Cruz Bicycles will make replacement frame parts available to the original owner at a minimal charge in the event of a crash or other non-warranty situation for the life of the bike.

Make a Warranty Claim or No-Fault Replacement Claim

Something not right? Use one of the forms below to file a claim. We'll do everything we can to get you back to riding as fast as possible. 

Juliana Pro Team Rider Kelli Emmett on the New Furtado // Pisgah, North Carolina